FAQs
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Are you open to new patients?
Yes. We are a Direct Primary Care (DPC) practice. To be a patient you must be enrolled in a DPC membership plan.
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Are you in-network with my third-party payer?
No. We are a Direct Primary Care (DPC) practice. To be a patient you must be enrolled in a DPC membership plan. DPC membership fees are cash-only, and not billable to any third-party payer.
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Why should I use the patient portal?
The patient portal allows us—both you, the patient family, and we, the Care Team—to interact electronically with one another in a secure, HIPPA compliant way. charmPHR provides for the sharing of office visit summaries, documents, lab results, etc.; direct messaging; allowing you to request prescription refills and appointments; and to pay account balances online. The portal…
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How do I enroll in the patient portal?
The enrollment process begins by confirming the email address you want associated with your portal account. You may do so in our office during an appointment check-in or you may send us an email from the address you would like associated with the account. When notifying us via email, your email must include the name…
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I forgot how to access my patient portal account.
We provide a link to the charmPHR website in the navigation menu at the top of every page on our website. If you have forgotten the email address associated with your portal account, please call our office and we can provide you with that email. If you have forgotten your password, you must follow the “Forgot password?”…
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I didn’t know a message was sent to my portal account.
Every time a new message, document, lab, invoice, etc. is posted or shared to your patient portal account, a notification email is sent to the email address associated with your account. If you did not receive this email, the notification was either sent to your junk or span folder or you—not recognizing the sender—deleted it…
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What do you mean by “third-party payer”?
“When you say ‘third-party payer’ are you referring to my ‘health insurance provider’?” Yes. Words mean things, and we believe in defining things by using the correct words. In today’s healthcare economy, the majority cost of your healthcare is paid for by someone else—a third-party—who either is your employer or are your neighbors (via taxpayer dollars). Today’s “health insurance” is not insurance…