Resources
-
I forgot how to access my patient portal account.
We provide a link to the charmPHR website in the navigation menu at the top of every page on our website. If you have forgotten the email address associated with your portal account, please call our office and we can provide you with that email. If you have forgotten your password, you must follow the “Forgot password?”…
-
Payment Policy
Our full payment policy will be provided for your review and signature of compliance during your first annual visit to our clinic or following a significant change in policy. In general, our payment policy is not unlike that of any other business—we expect to be paid for all services rendered. As the patient’s parent or…
-
Call Return Policy
Every effort will be made to return calls within an hour. Priority will be given to urgent calls for sick patients; less urgent calls will be answered by the end of the day. After hours, you may leave a non-urgent message that will be addressed the following business day, or—for an urgent need—you may page…
-
HIPAA Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review this information carefully. Download a PDF copy of this notice. Note: If you have questions about this Notice, please contact: Privacy OfficerVibrant Kids Pediatrics, LLC10 Market Square Way, Suite 100Newnan, GA 30265678-423-5560https://www.vibrantkids.us/privacy/…
-
Prescription Refill Policy
The preferred method for requesting a prescription refill is through the patient’s portal account. If you are unable to use the patient portal, a refill request message can be left on our “prescription refill” extension. Refill requests—especially those for controlled substances—require 2 business days to be processed. Please do not page the on-call provider for a prescription refill…
-
What do you mean by “third-party payer”?
“When you say ‘third-party payer’ are you referring to my ‘health insurance provider’?” Yes. Words mean things, and we believe in defining things by using the correct words. In today’s healthcare economy, the majority cost of your healthcare is paid for by someone else—a third-party—who either is your employer or are your neighbors (via taxpayer dollars). Today’s “health insurance” is not insurance…
-
Appointment Policy
All clinic visits are by appointment only. An appointment reserves a time slot in our schedule to address the specific need(s) you gave as the reason(s) for the visit. We ask that you respect other patients’ time by arriving 10 minutes ahead of your appointment time to ensure you are checked in and ready to begin…
-
Discharge Policy
We strive everyday to make our clinic a warm and welcoming place for all of our patients and their families. A sick child stresses not only himself, but the entire family—so we understand that people are not always at their best when they visit. However, grace and patience do have their limits. And, we acknowledge…