Resources
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Why should I use the patient portal?
The patient portal allows us—both you, the patient family, and we, the Care Team—to interact electronically with one another in a secure, HIPPA compliant way. charmPHR provides for the sharing of office visit summaries, documents, lab results, etc.; direct messaging; allowing you to request prescription refills and appointments; and to pay account balances online. The portal…
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How do I enroll in the patient portal?
The enrollment process begins by confirming the email address you want associated with your portal account. You may do so in our office during an appointment check-in or you may send us an email from the address you would like associated with the account. When notifying us via email, your email must include the name…
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I forgot how to access my patient portal account.
We provide a link to the charmPHR website in the navigation menu at the top of every page on our website. If you have forgotten the email address associated with your portal account, please call our office and we can provide you with that email. If you have forgotten your password, you must follow the “Forgot password?”…
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I didn’t know a message was sent to my portal account.
Every time a new message, document, lab, invoice, etc. is posted or shared to your patient portal account, a notification email is sent to the email address associated with your account. If you did not receive this email, the notification was either sent to your junk or span folder or you—not recognizing the sender—deleted it…
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Payment Policy
Our full payment policy will be provided for your review and signature of compliance during your first annual visit to our clinic or following a significant change in policy. In general, our payment policy is not unlike that of any other business—we expect to be paid for all services rendered. As the patient’s parent or…
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Call Return Policy
Every effort will be made to return calls within an hour. Priority will be given to urgent calls for sick patients; less urgent calls will be answered by the end of the day. After hours, you may leave a non-urgent message that will be addressed the following business day, or—for an urgent need—you may page…
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HIPAA Notice of Privacy Practices
This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review this information carefully. Download a PDF copy of this notice. Note: If you have questions about this Notice, please contact: Privacy OfficerVibrant Kids Pediatrics, LLC10 Market Square Way, Suite 100Newnan, GA 30265678-423-5560https://www.vibrantkids.us/privacy/…
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What do you mean by “third-party payer”?
“When you say ‘third-party payer’ are you referring to my ‘health insurance provider’?” Yes. Words mean things, and we believe in defining things by using the correct words. In today’s healthcare economy, the majority cost of your healthcare is paid for by someone else—a third-party—who either is your employer or are your neighbors (via taxpayer dollars). Today’s “health insurance” is not insurance…