Every time a new message, document, lab, invoice, etc. is posted or shared to your patient portal account, a notification email is sent to the email address associated with your account. If you did not receive this email, the notification was either sent to your junk or span folder or you—not recognizing the sender—deleted it fearing spam. All ChARM PHR notifications are sent from the email address firstname.lastname@example.org, so be sure your spam filter is not blocking messages from this sender. The notification email should look something like the following:
The notification email contains a link that will take you to the ChARM PHR login page for accessing your account.